Contact & Grievance Redressal Policy

Last updated: 1 January 2026

At Tara Botanics, customer satisfaction is our absolute priority. We value your trust and are fully committed to providing a fair, transparent, and timely resolution to all genuine customer concerns.

1. General Customer Support

For routine enquiries, pre-purchase information, order status updates, tracking help, shipping assistance, or exchange questions, please reach out directly to our support desk. Most regular queries are resolved within our basic day-to-day operations.

2. Grievance Redressal Procedure

If you remain dissatisfied with the handling of an order, product quality, or any aspect of our service, you have the right to escalate the matter. To register a formal complaint, please submit a detailed written ticket via email. Our internal processing framework operates as follows:

• Acknowledgment: We will make reasonable efforts to formally acknowledge receipt of your complaint within 2 business days.
• Resolution Window: We aim to investigate, evaluate, and resolve the registered grievance completely within 7–15 business days from the acknowledgment date, depending on the complexity and nature of the issue.

3. Required Ticket Information

To minimize delay and help us address your concern as efficiently as possible, please make sure your escalation email includes the following supporting criteria:

• Your official Order Number / Transaction ID.
• Registered contact information (Full name, phone number, and email).
• A clear, brief description of the primary grievance or defect.
• Supporting digital proof, including high-resolution photographs or unboxing videos (where applicable).

4. Official Support Details

Please direct all communications, claims, and redressal forms to our customer service desk using the following channels:

Tara Botanics
📧 Email: support@tarabotanics.com
⏰ Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM (Indian Standard Time)

Please note that incoming emails received outside of our standard operational hours, or on declared national holidays, will be safely queued and prioritized on the subsequent business day.